Shipping & Handling
Serenadebikes offers worldwide shipping to most countries and regions across the globe. We partner with a number of well-known and reliable international courier companies to ensure your packages are delivered to you quickly and securely.
Upon successful order placement, you will receive an email confirmation from us. If you have any special requests regarding your order, please be sure to leave a message in your order or contact us via email.
Note: For orders containing multiple items, the processing time shall be subject to the item with the longest processing duration.
We conduct strict quality inspections on all products and ensure they are properly packaged before dispatch. We are pleased to inform you that most of our orders can now be shipped within 72 hours. Please note, however, that some special models may require 7–12 business days for processing due to inventory availability.
Important Reminder: Order processing time is
not included in the shipping time. The total time required for you to receive your package is calculated as:
Total Delivery Time = Order Processing Time + Shipping Time.
If you encounter any issues during order processing or shipping, you may submit a ticket through our Support Center for further assistance. Our dedicated customer service team will get in touch with you within 24 hours.
We have established partnerships with multiple leading international shipping companies to provide you with a variety of shipping options. You can select your preferred shipping method on the Order Information page during the checkout process.
Note: Shipping times may be delayed during public holidays due to adjusted operating schedules of manufacturers and courier services. While this is beyond our control, we will make every effort to optimize our related services.
Note: Regarding tracking numbers: It may take a few days for tracking numbers to be activated and available for inquiry in the logistics system. If tracking information is unavailable temporarily, please try again later. Please rest assured that the estimated shipping time remains valid regardless of updates on the tracking website.
If you encounter any problems during package delivery or after receiving your items, please feel free to contact us at any time. Our customer service representatives will provide you with a satisfactory solution.
